General Terms and Conditions of Sale & Contracting - EShop

Feestwinkel.be is the online shop of De Feestwinkel BVBA

The general terms and conditions of sale of De Feestwinkel BVBA apply.

All prices in the shop are stated including as well as excluding 21% VAT.

All prices are unit prices unless otherwise stated in the product details.

General terms and conditions of sale Feestwinkel.be

  • Except for special written agreements between De Feestwinkel BVBA and the customer, the sales conditions below apply. The conditions shall be interpreted according to the letter of the law. If one or more points in these conditions are invalid or partially invalid under the law, this shall not affect the remaining points.
  • Every order implies acceptance of our conditions by the customer.
  • De Feestwinkel BVBA is entitled to change these conditions.

Registration of your personal data

Registration on the Feestwinkel.be site is a prerequisite for placing an order. Upon registration, each customer receives a personal identification code and a password of their own choosing. All personal data are registered exclusively for internal purposes (shipping and invoicing) and are not made available to third parties in any way. We will never use the e-mail address provided by the customer for advertising purposes, unless the customer subscribes to our newsletter and promotional mail. The customer can request and change their data at any time using their personal identification code.

Ordering

  • Orders can only be placed by registered customers. When you place an order via the website, this order is confirmed by e-mail and a purchase agreement is concluded between De Feestwinkel BVBA and the customer.
  • For orders with payment upon collection, the customer may cancel the order free of charge within 24 hours of receiving the confirmation. For orders with online payment, a bank fee will be deducted. After this period, the order is final. De Feestwinkel BV reserves the right to refuse an order without justification.
  • For orders placed without our confirmation that exceed the quantity shown and which cannot be delivered by us on time, a bank and administrative fee amounting to 5% of the total amount, with a minimum of €5.00 incl. VAT, will always be deducted.

Reservations

Items ordered with 'payment upon collection' are reserved until the specified date of collection. Once this period has expired, the customer must place a new order to claim these items. Paid orders are always prioritized over unpaid ones.

Payments

Payment can be made via the secure Ogone payment page with Visa, Mastercard, Bancontact, and iDEAL, or if the customer does not have these payment options, they may choose to pay upon collection.

Deliveries

  • All orders are handled with the greatest care by De Feestwinkel BV.
  • Unless otherwise agreed, deliveries take place at our address: Deinzestraat 97, 9700 Oudenaarde, Belgium.
  • If the products ordered by the customer need to be shipped, shipping costs (stated separately) will be added to the item price listed on the site. The total cost is indicated in the shopping cart, and the order is completed after the amount due has been paid.

Deliveries are carried out by:

  • Bpost: for Belgium (in case of absence, you can collect your order the following day at the nearest post office). For the Netherlands and the rest of the EU (in case of absence, a second delivery attempt is offered free of charge; thereafter, you can collect your order the following day at the nearest post office).
  • For items that are in stock, the delivery time is approximately 1 to 2 working days if your order reaches us before 4 PM. This means that if you place your order on a working day before 4 PM, you can expect it the next day (or within max. 2 working days) within Belgium! A full overview can be found here.

For items that are not in stock, the customer will be informed within 5 working days of the expected delivery time. If the delivery time for out-of-stock items is not satisfactory, the customer can cancel the order without further ado.

The goods are transported at the buyer's expense and risk.

Transport costs

  • Shipping costs for Belgium are €5.95 incl. VAT (delivery to a parcel point) or €6.95 incl. VAT (home delivery), and for the Netherlands €6.95 incl. VAT, regardless of the size of the order up to a maximum of 30kg. From €60, shipping is free within the Benelux and to Germany. Certain items cannot be shipped due to their size, but this is always stated in the product details.
  • If the order exceeds the maximum weight, we will inform you via e-mail of the additional transport costs involved. Like a normal order, these additional costs must be paid in advance.
  • A full overview of our transport costs and delivery times can be found here.

Right of withdrawal (returns)

If the purchased item is not to your satisfaction, the customer may return the item within 14 working days of delivery, based on the right of withdrawal, provided that certain conditions are met, to De Feestwinkel BV, Deinzestraat 97, 9700 Oudenaarde (returning).

Clothing items (costumes, hats, masks, wigs) can be returned under the right of withdrawal, provided they have not been worn and are in pristine condition. Containers of balloon gas or helium cannot be returned either, even if you have not used them, as this is impossible to verify.

Some products provided with packaging can be returned provided the packaging is undamaged. After opening or altering the packaging that completely or partially covers the item, the customer can no longer withdraw from the purchase.

De Feestwinkel BV will refund the full amount (excluding shipping and bank costs) to the customer via the payment platform or to the account number that must accompany the returned items. The costs of return shipping are in this case borne by the customer, as well as the costs of the free shipping if the returns bring the total amount of the original order below the threshold for free shipping.

The color of the delivered items may differ slightly due to photo quality or screen settings. This is not a basis for a free return.

If the customer keeps the received items for longer than 14 working days, they are deemed to have purchased the items definitively.

Items specifically ordered at the customer's request cannot be returned.

If the goods are not collected from the post office or are refused upon delivery, and are therefore returned by the postal service, a fixed fee of €6.95 will be deducted from the refund of the returned goods.

How to return?

  • The return item must be well packaged and sent with sufficient postage to: De Feestwinkel BV, Deinzestraat 97, 9700 Oudenaarde, Belgium.
  • If an item is defective upon receipt, the customer may exchange it within 7 working days of delivery.
  • In the case of returns, the shipping costs are borne by the customer. Only in the event of an exchange due to a defect or damage will De Feestwinkel BV reimburse the shipping costs to the customer within 30 days.
  • If your return means that the value of your original order falls below the free shipping threshold (< €60), the free shipping offer expires, and €6.95 will also be deducted for this.
  • Under no circumstances will returns be picked up at collection points.

Complaints

If the customer has complaints or questions regarding goods supplied by De Feestwinkel BV or about the ordering procedure, the customer can send an e-mail to info@feestwinkel.be or a letter to De Feestwinkel BV, Deinzestraat 97, 9700 Oudenaarde, Belgium.

When we fail to meet our obligations, the consumer, i.e., a natural or legal person who makes use of our business solely for non-professional purposes, is entitled to claim compensation in court in accordance with common law.

All our agreements are governed by Belgian law.

When the customer is a natural or legal person who makes use of our business solely for non-professional purposes, all disputes shall be settled by the court of the consumer's place of residence.

In other cases, they can only be contested by the courts of the judicial district of Oudenaarde.

For out-of-court settlement of disputes, the Consumer Mediation Service of the Federal Government is authorized to receive any request for out-of-court settlement of consumer disputes. It will, in turn, either handle the request itself or forward it to a qualified entity. You can reach the Consumer Mediation Service via this link: http://www.consumentenombudsdienst.be//nl. For cross-border disputes, you can also use the European Union's Online Dispute Resolution platform via this link: http://ec.europa.eu/odr

 

General Terms and Conditions of Sale & Contracting - Shop

Complaints regarding hidden defects must be communicated within a short period after discovery. Complaints regarding services rendered must be submitted to us within 3 days of performance. Complaints concerning invoicing must be notified to us within eight days of the invoice date. The expiry of these periods implies the forfeiture of the right for the counterparty. All complaints must be sent by registered mail and be detailed.

Our liability regarding the delivered and used products is limited to the guarantees provided by the manufacturer.

Unless otherwise agreed or stated on the invoice, all our invoices are payable in cash at the registered office of our company.

In case of late payment of an invoice, it will be increased by operation of law and without prior notice by interest for late payment at a rate of 12% per annum. In that case, an amount of 20% of the invoice amount will also be due by operation of law and without prior notice, with a minimum of €65, as fixed damages.

Unless otherwise agreed, delivery takes place at our company.

The goods are transported at the buyer's expense and risk. In case of sale, the goods remain our property until they have been paid for in full.

In case of cancellation of an order by the customer, the customer shall owe fixed damages equal to 10% of the order amount.

In case of cancellation of a balloon decoration by the customer less than 48 hours before the scheduled delivery date, regardless of the reason for cancellation, the full amount of the order will be charged, minus any transport costs.

In case of goods and equipment on loan, the customer declares that they have received them in impeccable condition and without apparent defects, barring remarks recorded in writing at the start.

The customer is liable for damage to or loss of the loaned goods. In case of repairable damage, the repair costs will be charged to the customer. In case of loss or irreparable damage, the customer shall owe compensation equal to the purchase price of the loaned goods plus 20%.

In case of delivery and/or installation of equipment or (balloon) decorations, we can in no way be held liable for any damage caused by the delivered/installed goods to goods or persons, both of the customer and of third parties. The customer is responsible for compliance with safety regulations and for proper supervision.

When we fail to meet our obligations, the consumer, i.e., a natural or legal person who makes use of our business solely for non-professional purposes, is entitled to claim compensation in court in accordance with common law.

All our agreements are governed by Belgian law.

When the customer is a natural or legal person who makes use of our business solely for non-professional purposes, all disputes shall be settled by the court of the consumer's place of residence.

In other cases, they can only be contested by the courts of the judicial district of Oudenaarde.

General Terms and Conditions of Rental

Upon cancellation of the agreement by the lessee, the lessee shall owe 50% of the rental price to the lessor as a cancellation fee.

Unless otherwise agreed, the goods must be collected and returned by the lessee to the lessor's premises on the scheduled dates, and the goods are transported at the expense and risk of the lessee. The balance of the rental price must be settled in cash on the date scheduled for collection/delivery.

If the goods are not collected on the scheduled date or if the balance is not settled in cash, the lessee forfeits the right to rent the goods, and the deposit already paid is acquired by the lessor as damages.

In case the goods are returned late, the lessor has the right to charge 10% of the rental price per day of delay as fixed compensation, and for goods rented by the day, the daily rate per day of delay. If the goods are not returned within three days after a registered notice of default has been sent, the lessor has the right, in addition to the compensation for lateness, to charge the lessee the sales price of the rented goods plus 20%.

Except for remarks recorded in writing at the start of the rental, the lessee declares that they have received the goods in impeccable condition and without apparent defects.

The lessee is liable for damage to or loss of the rented goods. In case of repairable damage, the repair costs will be charged to the lessee. In case of loss or irreparable damage, the lessee shall owe the lessor compensation equal to the purchase price of the rented goods plus 20%.

The various fixed (damages) specified above can be applied cumulatively by the lessor.

The lessor can in no way be held liable for any damage caused by the rented goods to goods or persons, whether of the lessee or of third parties. The lessee is responsible for compliance with safety regulations and for proper supervision.

When we fail to meet our obligations, the consumer, i.e., a natural or legal person who makes use of our business solely for non-professional purposes, is entitled to claim compensation in court in accordance with common law.

All our agreements are governed by Belgian law.

When the customer is a natural or legal person who makes use of our business solely for non-professional purposes, all disputes shall be settled by the court of the consumer's place of residence.

In other cases, they can only be contested by the courts of the judicial district of Oudenaarde.