Is an item not quite what you had in mind? That can happen, of course. You can always return items to us and receive a refund.

Procedure:

You can return your items within 14 days of receiving your order.

Using the return label included in your package, you can return items to us quickly and securely via BPost.

Under no circumstances will returns be collected from collection points.

Points of attention:

- We would like to receive your item with the original labels and packaging, and in the same condition as you received it from us.

- Excluded from return are: hygienically sensitive items (wigs, masks, tights, any form of underwear, etc.) and "sale" or outlet items. We also no longer accept damaged or worn items returned by customers.

Costs:

- When using a return label or if a package is refused, we will charge a fee of €6.95 on your credit note.

- If your return means that the value of your original order falls below the threshold for free shipping (< €60), the free shipping will be voided and €6.95 will also be deducted for this.

- Is your item defective or damaged? Then the shipping costs will of course be refunded.

Processing and refunding your return:

After we receive your package, you will receive a credit note via email. The amount will be refunded to you within 7 working days of receipt of your return.

The refund will be issued using the same payment method the customer used to pay.

Exchanging:

Would you like to exchange an item for a different size, color, or a different item? That is certainly possible!

We do not have an automatic exchange procedure. Simply return the unwanted items using the return procedure and place a new order for the new item.

Right of withdrawal::

If the purchased item is not to your satisfaction, the customer may return the item within 7 days of purchase in the store based on the right of withdrawal, subject to certain conditions. Refunds will only be provided in the form of a voucher. If the item was purchased online, you have the right to return the item within 14 days. If the customer retains the items received for longer than 14 working days, they are deemed to have made a definitive purchase.

Clothing items, in any form, may be returned under the right of withdrawal, provided they are unworn and in an undamaged condition. Excluded from return are: hygienically sensitive items (wigs, masks, tights, any form of underwear, etc.) and "sale" or outlet items. Some products provided with packaging can be returned provided the packaging is undamaged. After opening or altering packaging that covers the item in whole or in part, the customer can no longer withdraw from the purchase. De Feestwinkel BV will refund the full amount (excluding shipping and banking costs) to the customer via the payment platform or to the account number that must accompany the returned items. The costs of return shipping in this case are for the customer's account, as well as the costs of the free shipping if the returns bring the total amount of the original order below the limit for free shipping.

The color of the delivered items may differ slightly due to photo quality or screen settings. This is not a basis for a free return.

Items specifically ordered at the customer's request, as well as "sale" or "outlet" items sold at a discount, cannot be returned.

If the goods are not collected from the post office or are refused upon delivery, and are therefore returned by the postal service, a flat fee of €6.95 will be charged upon the refund of the returned goods.