Rental regulations:

Renting without a valid ID is not possible.

The rental price applies for a term of 4 days. (Exceptions to this are seasonal costumes such as Saint Nicholas and Zwarte Piet, Santa Claus, and the Easter Bunny: these are strictly for rent per day. For mascots, a term of 2 days applies.)

The rental price includes cleaning costs and VAT. Costumes may therefore be returned unwashed. In the case of heavily soiled clothing, a supplement will be charged in proportion to the severity of the stains.

The renter is fully liable for loss or damage during the entire rental period, i.e., until the moment the rented costume is returned.

Our clothing must be treated with care and respect and returned as it was received.

In case of late return, a supplement of 10% of the standard rental price per day of delay will always be charged.

Damage is always assessed on a case-by-case basis and a supplement will be charged in proportion to the severity of the damage and the value of the costume.

A minimum of €10 will be charged for missing parts.

In case of loss, the new value of the costume will be charged.

Rental costumes from a rental price of €30 are considered luxury clothing and a deposit is always required for these. This deposit amounts to 2x the rental price. No deposit is requested for costumes under €30.

We do not ship rental costumes by post, not within Belgium, and not abroad. The customer is responsible for picking up and returning all costumes themselves.

Except as described otherwise above, the provisions of the Civil Code and other rules regarding the rental agreement apply.

Should you be unable to pick up your costumes due to the cancellation of the party or other reasons, we ask that you notify us in advance. No money will be refunded, but we will provide a voucher that you can use both in our physical store in Oudenaarde and in the webshop. This voucher is valid for 1 year. Is your party being moved to another date? No problem, we are happy to set your costumes aside a little longer. Or you can choose a voucher that you can use at a later date.

If you have picked up your costume and are then unable to go to the party for certain reasons, we do not provide a refund and we do not provide a voucher. A costume that has been picked up is considered a rental.

General Rental Conditions:

In the event of cancellation of the agreement by the renter, they owe the lessor 50% of the rental price as a cancellation fee.

Unless otherwise agreed, the goods must be picked up by the renter on the scheduled dates and returned to the lessor's premises, and the goods are transported at the expense and risk of the renter. The balance of the rental price must be paid upon pickup/delivery on the scheduled date.

If the goods are not picked up on the scheduled date or if the balance is not settled, the renter forfeits the right to rent the goods, and the already paid deposit is acquired by the lessor as compensation.

In the event that the goods are returned late, the lessor has the right to charge 10% of the rental price per day of delay as a fixed fee, and in the case of goods that were rented per day, the daily rate per day of delay. If the goods are not returned within three days after sending a registered notice of default, the lessor has the right, in addition to the compensation for late return, to charge the renter the sales price of the rented goods plus 20%.

Except for comments recorded in writing at the start of the rental, the renter declares to have received the goods in impeccable condition and without apparent defects.

The renter is liable for damage to or loss of the rented goods. In the event of repairable damage, the repair costs will be charged to the renter. In the event of loss or irreparable damage, the renter will owe the lessor compensation equal to the purchase price of the rented goods plus 20%.

The various fixed (damage) compensations determined above can be applied cumulatively by the lessor.

Under no circumstances can the lessor be held liable for any damage caused by the rented goods to goods or persons, whether of the renter or third parties. The renter is responsible for compliance with safety regulations and for proper supervision.

When we fail to meet our obligations, the consumer, i.e., a natural or legal person who makes use of our company solely for non-professional purposes, is entitled to demand compensation before the court in accordance with common law.

All our agreements are governed by Belgian law.

When the customer is a natural or legal person who makes use of our company solely for non-professional purposes, all disputes shall be settled before the court of the consumer's place of residence.

In other cases, they can only be contested by the courts of the judicial district of Oudenaarde.