How do I return an item?

If you are not completely satisfied, you have 14 days after delivery to return your items to us. Returning items can be done in a few simple steps:

• Fill in the return form that was included with the delivery
• Attach the return label to the box that was included with the delivery
• Return the item unused and in its original packaging to us, or bring the item back to our store in Oudenaarde (De Feestwinkel BVBA, Deinzestraat 97, 9700 Oudenaarde, Belgium.)
• We recommend keeping the shipping receipt safe
• As soon as we receive the package, we will process the return and the refund. You will receive a confirmation of this by email.

(If you exercise your right of withdrawal, you must return the received goods as soon as possible and no later than 14 days after you have informed the seller of your decision to cancel the purchase.)

When will I be refunded for my return?

As soon as we have processed your items, you will receive a confirmation and credit note from us.

When using a return label, we will charge €6.95 when crediting the returned items.

If your return means that your original order falls below the free shipping threshold, the free shipping will also be forfeited and €6.95 will be deducted for this as well.

Processing your return takes approximately 5 working days. Once you have received the confirmation, it will take a maximum of 2 weeks for you to receive the refund from us.

If you have not received a confirmation from us after a week, please feel free to contact info@feestwinkel.be and include your order number. Or call us at 055/57.50.50

What if my item is damaged or incorrect?

We do our best and take the utmost care to ensure your order is sent in perfect condition. Occasionally, however, something may go wrong. If you have received the wrong product or if one of the items in your order is defective, please contact our customer service immediately and we will find a solution as quickly as possible. In this case, the return is naturally at our expense.

Please note: These types of complaints must be reported to us within the legal period of 14 days.

You can reach us by email at info@feestwinkel.be or at 055/57.50.50. Please send a clear photo of the incorrect or damaged item, stating the number on the delivery note.

Can I also exchange items?

It is not possible to exchange products. You can only request a refund for your return shipment. If you want to order an item in a different size, it is best to place a new order.

Will I be refunded for my shipping costs?

When returning items, the shipping costs are not refunded.

In the following cases, you will be refunded your shipping costs: when the entire order is damaged, incorrectly delivered, or otherwise not delivered correctly. In this case, the shipping costs will be credited upon receipt of the return shipment.